Frequently Asked Questions
Should I clean before you arrive?
No, you are paying us to clean! We do ask that you remove personal items from cleaning areas (i.e.,papers, money, bills, etc.), clear dirty dishes from sink and counters, and have any dirty laundry out of the way. Also, open all doors of rooms to be cleaned; we do not open doors to ensure your privacy is respected.
What if i'm not happy with the work?
We pride ourselves on high quality cleaning. In the event we do not complete a job to your satisfaction, let us know within 24 hours and we will rectify it at no additional charge.
What about my pets?
We here at CBH love our furbabies, but they are a distraction when we are working. If they could play outside or take a nap while we work, that would be wonderful. Unfortunately, we do not offer pet services as part of our profession. Therefore, we do not clean cages, tanks, kennels, feces/urine, etc.
What forms of payment do you accept?
We accept cash, checks ($25 returned check fee), PayPal, and all major credit/debit cards. Remember payment is due the day of your clean. If we do not receive payment within two days a late fee will be charged.
Can I get a quote over the phone?
Yes! We do provide quotes over the phone; just know that these prices are only a range. We can not provide an exact price without seeing the condition of the home first. Also note that all prices are subject to change as well, being lower or higher than the initial price. If your home takes shorter than estimated we decrease the amount after that clean. However, if your home takes longer than estimated we may increase the price for future cleans if we feel it is necessary.